Privacy Policy

Last Updated: February 2026

Owl House Tutoring (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By accessing our website, completing our forms, or engaging our tutoring services, you consent to the practices described in this policy.

1. Information We Collect

We only collect information necessary for providing tutoring services. This may include:

Parent, Guardian, or Carer Information

  • Name

  • Phone number

  • Email address

  • Suburb or Address

  • Communication preferences

Student Information

  • Name

  • Year level

  • School

  • Academic needs

  • Subject areas

  • Learning goals

  • Availability

  • Any relevant educational or behavioural information provided voluntarily

Payment Information

  • Payment details for billing (processed securely by our third-party payment provider; we do not store bank details.)

Tutor Information

  • Working With Children Check details

  • National Police Check

  • Academic transcripts

  • Qualifications

  • Contact details

  • Relevant experience

This information is only collected with consent.

2. How We Collect Information

We collect personal information through:

  • our onboarding forms

  • website forms

  • direct email, SMS, or phone communication

  • internal tutor recruitment and verification processes

  • session summaries and scheduling records

Information is collected directly from parents, students (where appropriate), and tutors.

3. How We Use Your Information

Your information is used strictly for the purposes of providing and managing tutoring services, including:

  • scheduling lessons

  • tutor matching

  • communication about sessions

  • lesson planning

  • monitoring student progress

  • invoicing and payment processing

  • safety and verification requirements

We only share student and family information with the assigned tutor(s) when relevant to delivering high-quality educational support.

4. How We Store and Protect Your Information

We take all reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure.

  • Information is stored securely in encrypted digital systems.

  • Access is limited to authorised Owl House team members and contractors.

  • Tutors are contractually required to maintain confidentiality and follow our privacy standards.

We retain information only as long as necessary for service delivery or as required by law.

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information.

We may disclose information only in the following circumstances:

  • to tutors (for scheduling, communication, and lesson planning)

  • to service providers (e.g., secure payment processors, email systems)

  • if required by law, court order, or government authority

  • with your explicit consent

Third-party providers used by Owl House are required to comply with privacy and data protection standards.

6. Tutor Privacy and Confidentiality

All tutors engaged by Owl House Tutoring operate as independent contractors and must:

  • maintain confidentiality

  • use student information only for tutoring purposes

  • comply with our Privacy Policy and Terms & Conditions

  • adhere to NSW Child Safety and Privacy standards

Any breach may result in termination of the contractor’s engagement.

7. Access, Updates & Corrections

You may request access to the personal information we hold about you or your child at any time. You may also request corrections to ensure information is accurate and up to date.

Requests can be made via email to: owlhousetutoring@gmail.com

We will respond within a reasonable timeframe.

8. Communication Consent

By submitting your contact details, you consent to Owl House contacting you regarding:

  • scheduling

  • updates

  • administrative matters

  • onboarding

  • tutor matching

You may update your communication preferences at any time.

9. Children’s Privacy

Personal information about students under 18 is collected with the consent of a parent or guardian.
We take additional care to safeguard all information relating to minors.

10. Website & Digital Privacy

Our website may use cookies and analytics tools to:

  • track website performance

  • improve user experience

  • understand site traffic

These tools do not collect identifiable personal information unless voluntarily submitted.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or wish to request access or corrections to your information, please contact us.